BankICO is an ICO token exchange, allowing users to buy and sell cryptocurrency tokens.  BankICO, our website bankico.io, and all other apps or API’s are owned and operated by Blockchain Media DOO, a limited liability company in Belgrade, Serbia.  Our mailing address is:

Blockchain Media DOO
Topličin venac 11
11000 Beograd
Serbia

For any privacy-related questions, you can reach us at team@icodashboard.io or our privacy officer at privacy@blockchainmedia.rs.

 

Who We Share Your Data With

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

What Personal Data We Collect And Why We Collect It

Email/Chat/Contact Forms

  • We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
  • Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives.
  • We use LiveChatInc to provide live chat and live support services. Any data provided during a live chat session with one of our team members will be recorded and logged in an email that is sent to our help desk. This includes your name, email address, and IP address. The LiveChatInc privacy policy is found here.
  • LiveChatInc uses cookies to tailor chat sessions to the individual. No personal information is stored in these cookies (only visit history). Cookies expire in 3 years.
  • We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.

Embedded Content From Other Websites

Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

Analytics

  • We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here.

Marketing Campaigns

  • We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
  • We may send you “system” emails, such as password reset requests or payment notifications/receipts even if you have not opted-in to email marketing lists.
  • All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
  • We use three different services for email marketing, MailChimp, CampaignMonitor and ZohoCampaigns. Mailchimp’s privacy policy is found here. CampaignMonitor’s privacy policy is found here. ZohoCampaign’s privacy policy is found here.
  • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.

Paying Customers

  • For business analytics, CRM, and subscription records of our customers we use Hubspot. Hubspot’s privacy policy can be found here.
  • For payment transactions in accounts.icodashboard.io, we use Stripe and Coinbase. Stripe’s privacy policy can be found here. Coinbase’s privacy policy can be found here.
  • For payment transactions and invoice records we use Zoho. Zoho’s privacy policy can be found here.
  • To comply with accounting and legal requirements, we keep data on financial transactions in the systems above for up to 10 years.

 

Hosting and API Services

  • We use Siteground.com for hosting. This includes website hosting, backups, web database, file storage, APIs, and log files. Siteground’s privacy policy can be found here.

What Rights You Have Over Your Data

If you are a registered user or have left comments on our site you can request to see or download the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For registered users or paying customers, this will also include profile information and download, payment, and support ticket histories.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to team@icodashboard.io. We will respond within a reasonable timeframe, not to exceed one week.

How We Protect Your Data

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

  • We have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our plugins and services.
  • Every employee and contractor goes through background checks and an on-boarding process that includes a trial period where access to customer data is provided only when working directly under the supervision of another staff member.
  • All staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool and Google ‘G’ Suite features.
  • All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
  • We only use third-party services, such as Google and Siteground, that are fully vetted and adhere to the highest levels of privacy and security practices.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Privacy Policy Changes

Although most changes are likely to be minor, we may change its Privacy Policy from time to time, and in our sole discretion. We will notify clients by email when making changes.

Changelog

  • May 24, 2018 – Updated language of the policy to be more user-friendly, specifically outlining requirements in preparation for meeting the GDPR.